Here is the list of problems that Rachel and I drew up. I thought that when I presented this to our case manager she would simply offer a solution for every item. Instead, most of the problems have been pushed back on us, the family. Most workers who made an effort to help on certain items gave up as soon as they experienced some resistance from our parents. One of them refused to attend because dad twice told her there was nothing to do and wouldn't let her into the house. The agency once sent a man when we were hoping to have someone help my mother to shower.

It has come to the point where simply having mum and dad accept a worker in the house seems like a major step forward. Getting any further than that is increasingly difficult. The notes in parenthesis show where solutions have been provided by the social services. Out of sixteen problems, we are getting help on only four of them.
I'm not really satisfied with how things stand now, but I've run out of the effort required to keep pushing. When I bring other items up with the case manager, she has sympathised, explained that change is very difficult for our parents, and asked me what we are doing about longer term care.

Food

  • eating cat food
  • feeding human food to cats
  • not finishing Meals on Wheels meals
  • not eating fresh food
  • eating food past its use-by date

Medical

  • not taking medicine (the nurses administer medicine every day)
  • missing doctors' appointments

Cleaning

  • not cleaning cutlery and crockery
  • not dusting
  • not washing clothes, bedding, or towels
  • not cleaning the floors or the toilet

Psychological

  • boredom (dad goes to the Day Care centre once a week, and Pauline takes mum out)

Hygiene

  • not showering or bathing (dad showers before going to Day Care, mum showers while he is there)

Safety

  • vulnerability to robbery
  • uncertainty on the outside steps (white lines have been painted on them)
  • mum's attacks on dad